Platform features
Features
Practical tools that help clinics manage branches, appointments, booking, billing, documents, and notifications from one platform.
elaj ™ is built for reception, clinical, and operations teams, with a focus on clear daily workflows.
Multi-clinic and branch operations
Run multiple clinics, branches, and teams from one organization workspace with role permissions—without switching tools between sites.
- Tenant → clinics → branches
- Role-based access
- Shared doctors and services
Appointments & advanced scheduling
Month, week, or day calendars; filter by branch, doctor, and status; reschedule when permitted. Availability respects branch hours, doctor overrides, leave, exceptions, breaks, and overbooking rules.
- Calendar views
- Safe rescheduling
- Availability hierarchy
Public booking that stays in scope
Patients book via a public clinic page. Guests submit a preferred date and optional time with name and phone; staff assign doctor and visit type later. Only active, publicly bookable branches are shown.
- Guest booking
- Preferred date and time
- Branch public-booking control
Connected patient records
Global patient identities, clinic profiles with permanent file numbers, visit history timelines, recent documents, invoices, and financial visibility—within the appropriate organization and branch.
- Cross-clinic patient identity
- Visit history timeline
- Registration print
Billing, payments & POS
Manage services and branch availability, issue printable invoices, take split payments through a cashier workspace, and view real accounting aggregates in your organization’s currency and VAT settings.
- Services and invoices
- POS split payments
- Currency and VAT defaults
Clinical documents
Create laboratory and radiology order requests, consents, visit reports, and prescriptions with draft–issue–cancel workflows, immutable snapshots, shared numbering, barcodes, and bilingual A4 printing. Store medical files separately with preview.
- Lab and radiology requests
- Immutable issued snapshots
- Medical file storage
Practical AI assistance
Run medical document analysis on demand for quick summaries and specialist reports, or extract identity fields into empty patient form fields for mandatory staff review before saving. Both follow plan and organization AI settings.
- On-demand document analysis
- Identity field extraction
- Staff review before save
Notifications & tenant settings
Per-type SMS and email controls for patients, editable reminder timing rules, and organization settings for country, timezone, finance, scheduling, and notification channels. Optional prepaid SMS packages are sold as add-ons, separate from the subscription plan.
- SMS and email reminders
- Reminder timing rules
- Optional SMS add-on packages
Appointment journey
From booking request to a confirmed visit
Public booking connects to the staff workflow. Guests submit preferred timing; staff assign doctor and visit type, then confirm while availability is rechecked.
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Patients choose a valid slotOnly active, publicly bookable branches are shown.
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Staff review and scheduleRequests move through pending and confirmed states; staff assign doctor and visit type.
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Notifications follow your rulesPer-type SMS and email controls support multiple reminder offsets and patient preferences.
Booking workflow · Organization scoped
Security & control
Every workflow respects its boundaries
Designed around separate organization data, explicit permissions, scoped public booking, and traceable changes across sensitive and commercial work.
Separate organization data
Queries, services, files, and clinical documents stay within your organization.
Role-based access
Permissions control viewing, issuing, cancelling, settings, and rescheduling.
Protected booking
Signed slot tokens and availability revalidation reduce tampering and collisions.
Audit trail
Sensitive patient, payment, POS, document, and privacy actions are logged.
Built for clinic teams
Whether you run one clinic or a multi-branch network, elaj ™ helps unify daily operations—from receiving requests to confirming appointments, issuing invoices, and following up with patients—with a simple interface that supports Arabic and English.